Sebastine Okonkwo
Palmdale,CA
Summary
Highly motivated and customer-focused Customer Support Specialist with over two years of experience delivering top-tier service in fast-paced environments. Proven track record of troubleshooting issues, providing clear communication, and building strong customer relationships while consistently maintaining high satisfaction scores. Skilled in using CRM systems and support software to manage customer interactions and efficiently resolve inquiries. Dedicated to understanding customer needs, problem-solving, and driving continuous improvement. Known for empathy, patience, and a positive attitude that enhances the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Seben Management Company
Palmdale, CA
05.2022 - Current
- Respond to customer inquiries via phone, email, chat, or social media.
- Assist customers with product/service-related questions and provide relevant information.
- Identify and troubleshoot customer issues, and work towards resolving them promptly.
- Escalate more complex issues to higher-level support teams when necessary.
- Maintain a strong understanding of the company's products and services to provide accurate and up-to-date information to customers.
- Stay informed about updates, new features, or changes to ensure that the advice given to customers is current.
- Track customer interactions and maintain accurate records in the CRM system.
- Document customer interactions and issues accurately, including the nature of inquiries and the steps taken for resolution.
- Identify recurring issues or inefficiencies in support processes, and suggest improvements.
- Liaise with other departments (e.g., sales, technical support, billing) to resolve customer issues that require cross-functional involvement.
- Educate customers on how to use products or services effectively through guides, tutorials, and step-by-step instructions.
Volunteer
Southern California Hospital
Van Nuys, CA
07.2023 - 07.2023
- Assisted in painting a mural designed to bring families and loved ones together, contributing to a positive and welcoming environment.
- Supported fellow volunteers by organizing and supplying paint and materials provided by the hospital, ensuring efficient and timely completion of the artwork.
- Collaborated with a team to conceptualize and design the mural layout, applying graphic design principles to create a cohesive visual narrative.
Education
Bachelor of Arts - Animation
California State University
Northridge, CA05-2023
Skills
- Strong communication
- Problem-Solving
- Customer Relationship Management (CRM) Tools
- Technical Troubleshooting
- Empathy and Patience
- Salesforce
- Time Management
- Data Entry
Accomplishments
Awards and Recognition
- Art Council Scholarship, California State University-Northridge (CSUN) – May 2022
Awarded for creating the best digital artworks, recognized for excellence in design and creativity.
Relevant Projects
"Elemental X" (Halloween-Themed 2D Animation)
- Led a team to create a 1-minute Halloween-themed 2D animation using Adobe Animate. Coordinated student voice actors, delivering the project on time for Art 363A.
"Taken" (Original Storyboard)
- Developed a storyboard for an original 2D short film using Adobe Photoshop, demonstrating strong storytelling and visual design skills.
"The Beginning" (Animatic)
- Created an animatic using Adobe Photoshop for storyboarding and Adobe Premiere for editing and audio compositing. Delivered a polished final product that blended artistic and technical elements.
Certification
- Trust 20 "Food Handler Certificate"
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Software
Microsoft Office: Outlook, PowerPoint, Excel, Word, Teams, OneDrive, OneNote, Form
Adobe Creative Cloud apps: Photoshop, Premiere Pro, Acrobat, Fresco, Animate
Google Workspace: Google Slides, Docs, Drive, Gmail
Work Preference
Work Type
Part TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid time offWork from home optionFlexible work hoursCompany CultureCareer advancementPaid sick leaveTeam Building / Company RetreatsTimeline
Volunteer
Southern California Hospital
07.2023 - 07.2023
Customer Support Specialist
Seben Management Company
05.2022 - Current
Bachelor of Arts - Animation
California State University