Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Volunteer Experience
Timeline
Generic

Secora Cooper

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the [Job Title] role on your team.

Overview

5
5
years of professional experience

Work History

Caregiver

Cornerstone Health Care
Destin, Florida
03.2026 - Current
  • Cleaned and sanitized rooms according to established standards and procedures.
  • Managed laundry operations, ensuring timely washing, drying, and folding of linens.
  • Restocked cleaning supplies and maintained inventory levels for efficiency.
  • Assisted patients with daily living activities and personal care needs.
  • Monitored patient health and reported changes to medical staff promptly.
  • Maintained a clean and safe environment for patients at all times.
  • Provided companionship to enhance emotional well-being of patients.
  • Administered medications as directed by healthcare providers effectively.
  • Collaborated with family members to ensure patient comfort and care satisfaction.
  • Documented patient progress and care activities in record-keeping systems accurately.
  • Supported bathing, dressing and personal care needs.
  • Trained new caregivers on best practices in patient care techniques.

Customer Service Representative

Cigna healthcare
07.2025 - 02.2026
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with diverse coworkers to resolve product and service issues, enhancing customer satisfaction.
  • Provided accurate information on healthcare services and appointment scheduling.
  • Managed patient records in electronic health record systems, ensuring accurate and efficient data entry.
  • Reviewed and corrected data entry errors to maintain high information integrity.
  • Maintained data entry logs to ensure information integrity.

Housekeeper

EVS
Pensacola, Florida
02.2024 - 04.2025
  • Cleaned and sanitized rooms according to established standards and procedures.
  • Managed laundry operations, ensuring timely washing, drying, and folding of linens.

Crew Team Member

MCDONALDS
Crestview, FL
04.2021 - 09.2023
  • Memorized food and drink recipes to prepare orders with speed and accuracy.
  • Mastered communication and customer service skills while interacting with customers, co-workers, and management.
  • Placed orders into POS systems and handled cash and credit transactions.

Education

High School Diploma -

Crestview high school
Crestview, Florida

Skills

  • Understanding Customer Needs
  • Critical Thinking
  • Direct Sales
  • [Software] CRM system proficiency
  • Data Entry
  • Team Development
  • Filing
  • Lead Generation
  • Effective Communication
  • Prioritization
  • Continuous Improvement
  • Patient monitoring
  • Medication administration
  • Personal care assistance
  • Problem solving
  • Team collaboration

Extracurricular Activities

Flag football Ethics

Volunteer Experience

Helper, HELPING HANDS, Crestview, FLORIDA, 03/01/23, Present, Help passed out food to the homeless.

Timeline

Caregiver

Cornerstone Health Care
03.2026 - Current

Customer Service Representative

Cigna healthcare
07.2025 - 02.2026

Housekeeper

EVS
02.2024 - 04.2025

Crew Team Member

MCDONALDS
04.2021 - 09.2023

High School Diploma -

Crestview high school
Secora Cooper