Secret Simmons
San Antonio,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
San Antonio, TX
03.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
Food Service Worker
Charley’s Philly cheesesteak
San Antonio, TX
11.2021 - 08.2023
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Utilized point-of-sale systems for taking orders from customers.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted with unloading deliveries from suppliers into storage areas.
Food Service Worker
Whatabuger
San Antonio, TX
03.2020 - 10.2020
- Rotated inventory to reduce waste and optimize freshness.
- Monitored temperatures of prepared food and cold-storage areas.
- Filled and served various beverages for customers.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Education
Cosmetology -
Milan Institute
San Antonio, TX10-2024
Skills
- Safety processes and procedures
- OSHA regulations compliance
- Complaint resolution
- Team motivation
- Strong verbal and written communication
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Microsoft Word
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Shift Leader
Panda Express
03.2023 - Current
Food Service Worker
Charley’s Philly cheesesteak
11.2021 - 08.2023
Food Service Worker
Whatabuger
03.2020 - 10.2020
Cosmetology -
Milan Institute