Summary
Overview
Work History
Education
Skills
Timeline
Generic

Secret Webb

North Carolina

Summary

Data and business professional with a background in Accounting and several years of remote experience supporting operations, marketing, and customer engagement. Skilled in Advanced Excel, reporting, and data analysis to support business decisions. Known for strong attention to detail, communication, and the ability to turn complex data into actionable insights.

Overview

4
4
years of professional experience

Work History

Releasing Support Specialist (Remote)

Williams-Sonoma, Inc.
Remote
01.2023 - Current
  • Provide support
  • Determine if returns, refunds and replacements are eligible
  • Assist with reporting in sharepoint
  • Open communication with leadership

Senior Data Analyst (Seasonal )

Williams Sonoma
Remote
09.2025 - 02.2026
  • Evaluated operational and customer datasets to inform strategic leadership decisions.
  • Coordinated team efforts to achieve project milestones efficiently. Assisted in organizing resources to support project timelines. Facilitated communication between departments to ensure smooth project execution.
  • Developed and sustained Excel reports utilized by leadership and cross-functional teams.
  • Analyzed trends and patterns to enhance forecasting accuracy and drive performance improvements.

Customer Service Representative (Remote)

Williams-Sonoma, Inc.
11.2022 - 01.2023
  • Handled high-volume customer interactions via phone and email
  • Processed customer orders quickly and accurately
  • Resolved inquiries and concerns with professionalism and care
  • Demonstrated strong multitasking abilities in a fast-paced remote environment

Ordering Services Specialist (Remote)

QVC
Charlotte, NC
11.2021 - 10.2022
  • Supported customers by placing orders and answering product-related questions
  • Addressed and resolved concerns in a timely and empathetic manner
  • Maintained a high level of attention to detail while managing multiple tasks

Education

Bachelor of Science - Accounting

Elizabeth City State University
Elizabeth City, NC
05.2021

Skills

  • Communication
  • Microsoft Office
  • Data Analysis & Reporting
  • Advanced Excel
  • Microsoft Office
  • RMS
  • CCUI
  • Power BI
  • Cross-team Communication
  • Process Improvement

Timeline

Senior Data Analyst (Seasonal )

Williams Sonoma
09.2025 - 02.2026

Releasing Support Specialist (Remote)

Williams-Sonoma, Inc.
01.2023 - Current

Customer Service Representative (Remote)

Williams-Sonoma, Inc.
11.2022 - 01.2023

Ordering Services Specialist (Remote)

QVC
11.2021 - 10.2022

Bachelor of Science - Accounting

Elizabeth City State University
Secret Webb