Sefanur Donmez
Jersey City,NJ
Summary
Accomplished Senior Billing Lead at WeWork Management, adept in dispute resolution and team management. Enhanced billing accuracy and customer satisfaction through meticulous attention to detail and effective relationship management. Spearheaded cross-departmental collaborations, significantly improving process efficiency and revenue collection strategies.
Overview
5
5
years of professional experience
Work History
Senior Billing Lead
WeWork Management
05.2024 - Current
- Supporting the team with weekly task planing to ensure tasks are completed on time
- Leading and training the team to better manage their tasks and provide time management solutions tailored to each individual and their work style
- Interacted with customers escalations to resolve billing disputes and respond to urgent inquiries.
- Kept vendor vetting accurate and up-to-date to expedite payment processing.
- Delegated tasks to support the team growth and free more time for high level tasks
- Collaborated with Revenue Accounting, Leasing (Sales), and Legal teams to resolve open business items and draft custom deals
- Managed alternative revenue billing and collections
- Supported QTC and system update processes leading to resolutions prior to go live
Billing Lead
WeWork Management
10.2022 - 04.2024
- Managed invoicing, payment processing operations and monitored collection duties.
- Maintained QC processes resulting in detecting learning opportunities for the team and 3rd party workers
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
Senior Billing Associate
WeWork Management
06.2021 - 09.2022
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Handled negative billing nps member responses leading to a positive member experience
Billing Associate
WeWork Management
06.2019 - 05.2021
- Reviewed full history of past due accounts and determined further reach outs or submit to 3rd party collection partners.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Resolve support requests from members and community staff regarding invoice questions, payments, adjustments, and refunds.
Education
BBA - International Business Administration
SAMS
Cairo, Egypt07-2015
Skills
- Attention to Detail
- Cash application
- Dispute resolution
- Collections management
- Team Building & Management
- NPIs & SLAs
- Relationship Management
- Multilingual
- Accounting support
- Deadline oriented
- Account reconciliation expert
- Billing process management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Senior Billing Lead
WeWork Management
05.2024 - Current
Billing Lead
WeWork Management
10.2022 - 04.2024
Senior Billing Associate
WeWork Management
06.2021 - 09.2022
Billing Associate
WeWork Management
06.2019 - 05.2021
BBA - International Business Administration
SAMS
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