Selah Humphries
Houston
Summary
Committed and hard working with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Cashier
Charlotte Russe
09.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Amazon
12.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Professional Nanny
Self-employeed
06.2020 - 12.2022
- Enhanced children''s cognitive development by implementing engaging educational activities.
- Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
- Supported children''s emotional growth by providing a nurturing environment and addressing individual needs.
- Ensured a safe environment for playtime activities, closely monitoring interactions while encouraging independence and problem-solving skills.
- Collaborated with parents on developmental milestones, sharing observations and discussing strategies for continued progress.
- Provided transportation to extracurricular activities, promoting socialization opportunities outside of the home setting.
Education
Bachelor Of Science - Criminal Justice
Sam Houston State University
Huntsville, TXDiploma - Education
Leander High School
Leander, TX05.2021
Skills
- Cash Handling
- Drawer Balancing
- Product Restocking
- ID Verification
- Payment Processing
- Customer Assistance
- Issue Resolution
- Staff Mentoring
- Expense Tracking
- Retail Merchandising
- Money Handling
- Inventory Control
- Refunds and Exchanges
- Staff Training
- Reports and Documents
- POS System Operations
- Guest Inquiries
Languages
Spanish
Professional Working
Timeline
Cashier
Charlotte Russe
09.2023 - 12.2023
Customer Service Representative
Amazon
12.2022 - 04.2023
Professional Nanny
Self-employeed
06.2020 - 12.2022
Bachelor Of Science - Criminal Justice
Sam Houston State University
Diploma - Education
Leander High School
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