Selah Sylvester
Stockton,CA
Summary
Motivated professional with strong customer service and leadership experience at See’s Candies. Quickly promoted from Team Member to Key Holder within four months. Skilled at training new staff, keeping daily operations smooth, and making sure customers always leave happy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder
See's Candies
Stockton, CA
08.2022 - Current
- Opened and closed store, ensuring security and compliance with policies.
- Supervised team members during shifts.
- Assisted customers with inquiries, providing excellent service and product knowledge.
- Conducted inventory checks, maintaining accuracy and availability.
- Trained new staff on procedures to company standards.
Hostess
Olive Garden
Tracy, CA
11.2019 - 08.2022
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Assisted guests with inquiries, addressing concerns with professionalism and courtesy.
- Trained new hires on FOH procedures and customer service standards.
- Answered phones, completed reservations, and provided information about menu offerings and wait times.
- Upsold special menu items to incoming guests contributing to restaurant sales.
- Collaborated with servers and kitchen staff to ensure timely and effective service.
- Handled guest inquires and concerns with professionalism and positive attitude, contributing to a high level of customer satisfaction.
- Greeted and seated guests promptly to ensure a welcoming experience.
Education
Some College (No Degree) -
Las Positas College
Livermore, CASkills
- Customer service
- Store operations
- Team supervision
- Problem solving
- Effective communication
- Critical thinking
- Employee training
- Multitasking
- Time prioritization
- Conflict resolution
Certification
- ServSafe certified
References
References available upon request.
Timeline
Key Holder
See's Candies
08.2022 - Current
Hostess
Olive Garden
11.2019 - 08.2022
Some College (No Degree) -
Las Positas College
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