Selamawit Phillips
Sales Representative
Nocross,GA
Summary
Proven in enhancing customer loyalty at Ramos Tree Service Inc through exceptional service and empathy, I bring a track record of resolving complaints and boosting satisfaction. My expertise includes cash handling and team collaboration, with a knack for exceeding sales targets by over 20% and influencing product enhancements at Fysel.
Overview
13
13
years of professional experience
Work History
Cashier
Chevron
02.2021 - 04.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service Representative
Ramos Tree Service Inc
03.2020 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Representative
Fysel
09.2010 - 01.2016
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Organized displayed and outfitted manikins to display current fashion and trends
- Provided feedback from customers to product development team, influencing future product enhancements.
- Exceeded sales targets through effective planning and goal setting.
- Stayed up-to-date with industry trends to position company as market leader.
- Trained new employees on how to operate in absence of all staff and how to reach company sale targets.
Education
Diploma - Information Technology
General Wingate Technical College
Addis Ababa, ET 05.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Time management skills
Work ethic and integrity
Team collaboration
Written and verbal communication
Staff training
Timeline
Cashier
Chevron
02.2021 - 04.2023
Customer Service Representative
Ramos Tree Service Inc
03.2020 - 08.2022
Sales Representative
Fysel
09.2010 - 01.2016
Diploma - Information Technology
General Wingate Technical College
05.2001 -
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