Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selcuk Yeniceli

Summary

Motivated and results-driven professional with a diverse background in customer service, retail management, and entrepreneurial ventures. Adept at problem-solving, customer satisfaction, and training others to meet company standards. Currently pursuing an Associate's Degree in General Education and preparing to enroll in Information Technology certificates. Passionate about the IT industry with practical knowledge in business operations, e-commerce, and marketing. Proven track record of exceeding expectations and providing value in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Royal Farms
03.2023 - Current
  • Provided exceptional customer service, ensuring customer satisfaction and handling complaints efficiently.
  • Assisted in training new employees to meet store standards and ensure seamless operations.
  • Promoted to Customer Service Leader (CSL) based on performance, though declined due to wage considerations.
  • Recognized multiple times for hard work through the Reflexis employee workforce app.
  • Helped to manage rush hours by prioritizing tasks and maintaining calm under pressure.

Small Business Owner

Loni Prints | Self-Employed
07.2024 - 03.2025
  • Designed and produced custom shirts based on client-provided images, fulfilling orders through an e-commerce website.
  • Managed end-to-end production, including design creation, printing, packaging, and shipping from a home-based workspace.
  • Built and maintained a business website to handle customer orders and inquiries.
  • Created and managed a TikTok account to promote products, engage potential customers, and drive traffic to the website.
  • Achieved over $3k in revenue within an 8-month period.
  • Developed skills in digital marketing, time management, e-commerce operations, and customer service.

Delivery Driver

DoorDash
09.2022 - 03.2023
  • Delivered food to customers promptly, ensuring high customer satisfaction and repeat business.
  • Managed deliveries independently while maintaining strong communication with customers.

Car Wash Associate

Fusion Car Wash
07.2019 - 05.2022
  • Provided high-quality service to customers, ensuring their vehicles were cleaned to their satisfaction.
  • Assisted in maintaining equipment and the car wash facility.

Education

Associates Degree - General Education

Frederick Community College
08.2025

High School Diploma - undefined

Tuscarora High School
05.2023

Skills

  • Retail Marketing
  • Problem Resolution
  • Team Collaboration
  • Customer Service
  • Quality Assurance
  • Business Operations & Management
  • T-Shirt Printing & Sales
  • Website Design & Content Management (E-commerce)
  • Peer Mentoring
  • Bilingual (English, Turkish)

Timeline

Small Business Owner

Loni Prints | Self-Employed
07.2024 - 03.2025

Customer Service Associate

Royal Farms
03.2023 - Current

Delivery Driver

DoorDash
09.2022 - 03.2023

Car Wash Associate

Fusion Car Wash
07.2019 - 05.2022

High School Diploma - undefined

Tuscarora High School

Associates Degree - General Education

Frederick Community College

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