Dedicated operations associate with expertise in customer service and relationship building. Proven ability to mentor team members, execute quality control checks, and enhance service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Associate
DoorDash
Oklahoma City, OK
08.2024 - 03.2025
Mentored new team members on best practices for order fulfillment and customer service standards.
Executed quality control checks to maintain high standards in service delivery across all operations.
Selected and packed products according to client specifications for timely delivery.
Operated handheld scanners to accurately track inventory movement and order fulfillment.
Beauty Advisor
Ulta
Oklahoma City, OK
10.2023 - 03.2024
Provided personalized beauty consultations to enhance customer satisfaction and product selection.
Educated clients on skincare routines and makeup application techniques, fostering product knowledge.
Assisted in visual merchandising to create appealing displays, increasing foot traffic and sales engagement.
Maintained inventory accuracy through regular stock checks and organized product replenishment processes.
Head Cashier
The Home Depot Inc
Oklahoma City, OK
01.2020 - 09.2022
Supervised daily cash operations, ensuring accurate transactions and adherence to company policies.
Trained and mentored new cashiers on checkout procedures and customer service best practices.
Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
Maintained up-to-date knowledge of promotions, sales, and store policies to assist customers effectively.
Education
High School Diploma -
Astec Charter High School
Oklahoma City, OK
Skills
Customer service
Deadline management
Verbal and written communication
Interpersonal and written communication
Relationship building
Certification
Operations Associate of the Month, The Home Depot - April 2026