Selena Cooper
Baltimore,MD
Summary
Healthcare Professional with strong background in healthcare coordination, adept at managing complex scheduling tasks to ensure optimal patient care. Skilled in utilizing medical software, handling sensitive patient information, and coordinating with medical teams to streamline operations. Known for reliability, flexibility, and collaborative approach, consistently meeting evolving demands and achieving desired outcomes efficiently.
Overview
15
15
years of professional experience
Work History
Ophthalmic Surgical Scheduler/ Coordinator
Barenburg Eye Associates
01.2014 - Current
- Provided Front Desk support for 5 locations throughout Barenburg Eye Associates.
- Assisted with Administrative tasks, including scanning, filing, and correspondence.
- Scheduled patient appointments, follow-ups and diagnostic testing.
- Surgical Schedule and Coordinating to ensure smooth operations by organizing Ophthalmic information for patient surgery.
- Assisted with Medical Records management and maintained organized records and ensured compliance with HIPAA.
- Adept in EMR systems, insurance prior authorizations, and functional collaboration with surgical team.
Ophthalmic Assistant
Specialized Eye Care
09.2013 - 10.2014
- Supported Front Desk operations including patient check-in, appointment scheduling, and records management.
- Provided patient reassurance and clear communication and throughout exams.
- Assisted with billing, insurance verification, and Data Entry in EMR systems.
- Perform comprehensive patient workups including medical history, visual acuity, refraction, and intraocular pressure, and dilation.
- Educate patients on eye conditions, medications, procedures, and post-operative care.
Optical Technician
America's Best Contact and Eyeglasses
02.2011 - 09.2013
- Collaborated with optometrists to ensure optimal patient outcomes.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Education
High School Diploma -
CARVER CENTER FOR ARTS AND TECHNOLOGY
TOWSON, MD01.1997
Associate of Science -
The Community College of Baltimore County
Essex, MD01.2005
Skills
- Proficient EMR Skills
- Experience with scheduling for a high-volume medical practice
- Excellent Time Management and Multi-Tasking
- Patient referral
- Providing Excellent Front Desk Support
- Data entry
- Medical Terminology and EMR/EHR systems (Epic, Medix, Compulink)
- Delivering Outstanding patient service
- HIPPA Compliance
- Office administration
- Patient scheduling
- Multitasking
Timeline
Ophthalmic Surgical Scheduler/ Coordinator
Barenburg Eye Associates
01.2014 - Current
Ophthalmic Assistant
Specialized Eye Care
09.2013 - 10.2014
Optical Technician
America's Best Contact and Eyeglasses
02.2011 - 09.2013
High School Diploma -
CARVER CENTER FOR ARTS AND TECHNOLOGY
Associate of Science -
The Community College of Baltimore County