Selena Jelsone
Warren,MI
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, various positions while employed at BJ's Restaurant & Brewhouse. Adept at multitasking in high-volume environments, I excel in guest engagement and cash handling, consistently enhancing customer satisfaction and fostering positive dining experiences. Recognized for maintaining cleanliness standards and training new staff effectively.
Overview
7
7
years of professional experience
Work History
Server
Johnny Blacks Public House
02.2022 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/ Carry Out/ Host/ Busser
BJ's Restaurant & Brewhouse
04.2019 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Host
Black Rock Bar And Grill
04.2018 - 04.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Warren Woods Tower
Warren, MI05.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Task prioritization
- Multitasking and organization
- Upselling techniques
- Positive and professional
- POS operation
- Adaptable and flexible
Timeline
Server
Johnny Blacks Public House
02.2022 - 04.2025
Server/ Carry Out/ Host/ Busser
BJ's Restaurant & Brewhouse
04.2019 - 04.2021
Host
Black Rock Bar And Grill
04.2018 - 04.2020
Warren Woods Tower
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