Selena Martinez

• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Confirmed appointments, communicated with clients, and updated client records.
• Weekly inventory for salon products

-Translated for our schools Spanish speaking families , this would include family outreach worker meeting , teacher meetings , new enrollments