Selena May
Shelbyville,TN
Summary
Accomplished Manager on Duty at Burger King, adept in staff training and development, and customer service excellence. Spearheaded initiatives that significantly enhanced service quality and team productivity, leading to increased sales revenue. Expert in strategic planning and mentorship, with a proven track record in fostering a goal-oriented environment and implementing effective marketing strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Burger King
02.2017 - 08.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
Education
Ged -
Cascade High School
Bell Buckle, TNSkills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Scheduling proficiency
- Policy Enforcement
- Staff Management
- Budgeting expertise
- Goal-Oriented
- Training and mentoring
Timeline
Manager on Duty
Burger King
02.2017 - 08.2024
Ged -
Cascade High School