Selena Ocampo
Orlando,FL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Chick-fil-A
05.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on tasks to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Arts - Accounting And Business Management
Valencia College
Orlando, FL05.2025
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2023
Skills
- Operations Monitoring
- Performance Improvement
- Guest Service
- Team Motivation
- Positive Attitude
- POS System Operation
- Strong Verbal and Written Communication
- Team Leadership
Accomplishments
- Awarded employee of the a Month three times for demonstrating outstanding communication and leadership skills
Languages
English
Spanish
Timeline
Shift Lead
Chick-fil-A
05.2021 - Current
Associate of Arts - Accounting And Business Management
Valencia College
High School Diploma -
Dr. Phillips High School
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