Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Patterson

Dallas

Summary

Dynamic professional with a proven track record at Piney Shore Resort, excelling in customer service and attention to detail. Successfully increased sales revenue as a Sales Manager at Conns Homeplus by implementing effective strategies and fostering strong client relationships. Proficient in data entry and appointment scheduling, ensuring efficient operations and client satisfaction. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Piney Shore Resort, Silverleaf Resorts
01.2025 - Current
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Sales Manager

Conns Homeplus
11.2022 - 10.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Education

Bachelor of Science - Pre-Law

Dallas Baptist University
Dallas, TX
05-2029

High School Diploma -

ISchool Virtual Academy of Texas
Lewisville, TX
05-2023

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Appointment scheduling
  • Skilled in Outlook, Excel, Word, and Powerpoint
  • Document preparation

Timeline

Front Desk Receptionist

Piney Shore Resort, Silverleaf Resorts
01.2025 - Current

Sales Manager

Conns Homeplus
11.2022 - 10.2024

Bachelor of Science - Pre-Law

Dallas Baptist University

High School Diploma -

ISchool Virtual Academy of Texas

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