Selena Price
Buffalo
Summary
Dynamic Team Lead with a proven track record at Garage Clothing Store, excelling in operations management and customer service. Skilled in training and mentoring staff, fostering a collaborative environment, and implementing effective inventory techniques. Recognized for enhancing customer satisfaction and ensuring compliance with health regulations, while maintaining a clean and organized store.
Overview
5
5
years of professional experience
Work History
Team Lead
Garage Clothing Store
Buffalo, NY
05.2024 - Current
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on standard operating procedures and best practices.
- Implemented inventory management techniques to maintain stock levels and minimize waste.
- Developed staff schedules to optimize workflow and meet peak service demands.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Ensured compliance with health and safety regulations through regular training sessions for all employees.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Manager
Pita Gourmet
Orchard Park, NY
05.2021 - 05.2024
- Assisted in managing daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on standard operating procedures and best practices.
- Implemented inventory management techniques to maintain stock levels and minimize waste.
- Developed staff schedules to optimize workflow and meet peak service demands.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Ensured compliance with health and safety regulations through regular training sessions for all employees.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
John F Kennedy Jr, Sr High School
Cheektowaga, NY06.2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Complaint resolution
- Operations management
- Diversity and inclusion
- Product management
- Influencing skills
- Relationship building
- Employee training
- Deadline management
- Task delegation
- Workflow management
- Loss prevention
- Employee engagement
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- Cash handling
- Flexible schedule
- Leadership
- Computer skills
- Excellent communication
- Multitasking
- Customer service
- Active listening
Timeline
Team Lead
Garage Clothing Store
05.2024 - Current
Assistant Manager
Pita Gourmet
05.2021 - 05.2024
High School Diploma -
John F Kennedy Jr, Sr High School