Selena Robinson
Fairhope,AL
Summary
Proven track record in enhancing customer loyalty and streamlining scheduling processes at Southern Eye Group Of Alabama. Excelled in customer service and office organization, significantly improving the check-in experience. Demonstrated exceptional time management and problem-solving skills, ensuring high levels of efficiency and team collaboration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Southern Eye Group Of Alabama
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
Walmart
11.2018 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Fairhope High School
Fairhope, AL05.2020
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Team Collaboration
Scheduling
Problem-Solving
Office Organization
Additional Information
Additional Skills
- Training all the new Front-Desk
- Traveling to different locations (SEG)
- Making schedule for the Front-Desk
Timeline
Front Desk Receptionist
Southern Eye Group Of Alabama
04.2023 - Current
Customer Service Representative
Walmart
11.2018 - 02.2023
High School Diploma -
Fairhope High School
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