Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selene McKnight

Lake Mary,FL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Dispatcher

Alorica
Lake Mary, FL
06.2024 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Maintained logs of all incoming calls and assigned tasks.

Technical Support Advisor

Concentrix
Lake Mary, FL
05.2023 - 07.2024
  • Identified, researched and resolved technical issues for customers.
  • Configured and maintained network equipment such as routers, switches, firewalls.
  • Trained users on how to use various software applications or operating systems.

Guest Service Associate

Target
Sanford, FL
10.2021 - 05.2024
  • Greeted customers and provided excellent customer service.
  • Assisted customers with their shopping needs, including bagging groceries and providing product information.
  • Operated cash registers to process payments for purchases and returns.

Customer Service Representative

JPMorgan Chase
Lake Mary, FL
07.2021 - 06.2022
  • Explained banking procedures and regulations to customers accurately.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Monitored account activities for suspicious patterns that could indicate fraudulent activity.

FOH Team Member

Chick-fil-A
Sanford, FL
08.2019 - 07.2021
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Greeted customers and answered questions related to products and services.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.

Education

Associate of Arts - Criminal Justice

Seminole State College of Florida
Sanford, FL
06-2022

Associate of Arts - Business Administration

Florida Agricultural And Mechanical University
Tallahassee, FL

Skills

  • Customer Relations
  • Critical Thinking
  • Technical Support
  • Account Management
  • Call escalation
  • Issue Escalation

Timeline

Dispatcher

Alorica
06.2024 - Current

Technical Support Advisor

Concentrix
05.2023 - 07.2024

Guest Service Associate

Target
10.2021 - 05.2024

Customer Service Representative

JPMorgan Chase
07.2021 - 06.2022

FOH Team Member

Chick-fil-A
08.2019 - 07.2021

Associate of Arts - Criminal Justice

Seminole State College of Florida

Associate of Arts - Business Administration

Florida Agricultural And Mechanical University

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Selene McKnight