Selene Mendoza
Santa Cruz,CA
Summary
Results-driven hospitality professional known for team leadership and initiative-taking. Experienced in reservation management, inventory oversight, and improving workflows, ready to leverage expertise to enhance guest satisfaction and operational efficiency.
Overview
23
23
years of professional experience
Work History
Hotel Front Desk Agent
Comfort Inn & Suites
Santa Cruz, CA
01.2026 - Current
- Solo managing up to 60 reservations a day
- Managed reservations using property management system, verifying accuracy and availability.
- Processed check-outs promptly, handling payments and addressing any discrepancies.
- Developed and implemented efficient systems for overseeing team operations and improving workflow.
- Resolved guest complaints professionally, striving for positive experiences and resolutions.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
Assistant Manager
Advance America
Santa Cruz, CA
11.2002 - 03.2004
- Assisted in managing daily operations, ensuring compliance with company policies and procedures.
- Managed daily loan processing for over 40 applications, streamlining workflows and improving turnaround times.
- Analyzed operational data to identify trends, contributing to strategic decision-making processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Associate of Science -
Southern Careers Institute
TXSkills
- Bilingual
- Guest relations
- Initiative-taking
- Reservation management
- Teamwork orientation
- Customer service
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Agent
Comfort Inn & Suites
01.2026 - Current
Assistant Manager
Advance America
11.2002 - 03.2004
Associate of Science -
Southern Careers Institute