Selene Talamantes
San Jose,CA
Summary
Dynamic sales professional with a proven track record at Bloomingdale's, excelling in customer service and relationship building. Adept at utilizing POS systems and cash handling to drive sales and enhance customer satisfaction. Recognized for fostering team collaboration and achieving sales targets through effective problem-solving and exceptional people skills.
Overview
20
20
years of professional experience
Work History
Sales Associate
Bloomingdales Dept. Store
Santa Clara, CA
11.2024 - 05.2026
- Guided customers in selecting products and addressing queries to improve their shopping experience.
- Stayed informed about ongoing promotions and sales events to assist customers in making informed purchasing decisions.
- Executed sales transactions efficiently using POS systems.
- Worked collaboratively with team members to meet daily sales targets and enhance store efficiency.
- Arranged merchandise displays to create an inviting shopping atmosphere.
- Resolved customer issues swiftly to ensure satisfaction and foster loyalty.
- Neatly arranged racks and shelves to maintain store aesthetics and engage customers.
- Performed inventory checks to maintain stock levels and prevent discrepancies.
- Managed cash transactions effectively while complying with company policies to ensure precision.
- Cultivated customer relationships to encourage repeat purchases.
- Processed returns, exchanges, and refunds following store policies.
Sales Consultant
AJ's Professional Auto Detailing
San Jose
04.2017 - 10.2024
- Developed personalized auto detailing packages based on customer needs and preferences.
- Utilized advanced cleaning equipment to ensure high-quality service delivery.
- Educated customers on product benefits and maintenance for vehicle care.
- Streamlined scheduling process, improving efficiency of service appointments.
- Established strong relationships with repeat clients, fostering brand loyalty and trust.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Service Desk Agent
S&P Auto
San Jose, CA
10.2012 - 03.2017
- Recorded service requests and resolutions in ticketing system while keeping precise records.
- Assisted users with customer service inquiries and determined when to refer issues to specialized team members.
- Delivered outstanding support to end-users by addressing concerns with understanding and professionalism.
- Handled escalated tickets from initial contact to resolution while ensuring clear communication throughout the process.
Shop Manager
SUBWAY®Restaurants
Fremont, CA
03.2006 - 10.2012
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed schedules to ensure adequate staffing during peak hours, improving customer service.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Education
Associate of Arts - Sociology
Fresno Pacific University
Fresno, CAGED -
Amador Adult Education
Pleasanton, CA09-2008
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Problem-solving
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Cash register operation
Stocking and receiving
Store opening and closing
POS system operation
Reliable and punctual
Goal oriented
Multi-tasking strength
Timeline
Sales Associate
Bloomingdales Dept. Store
11.2024 - 05.2026
Sales Consultant
AJ's Professional Auto Detailing
04.2017 - 10.2024
Service Desk Agent
S&P Auto
10.2012 - 03.2017
Shop Manager
SUBWAY®Restaurants
03.2006 - 10.2012
Associate of Arts - Sociology
Fresno Pacific University
GED -
Amador Adult Education