Selia Vargas
Ontario,CA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
2003
2003
years of post-secondary education
Work History
Receptionist, caregiver
Brookdale Assisted Living
Ontario, CA
10.2020 - 03.2025
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and coordinated meeting room bookings.
- Assisted family with questions or concerns.
- Coordinating activities for residents.
- Assisted resident’s with care needs
- Bathing, changing.
- Maintained organized filing system for documents and records.
- Assisted with administrative tasks and office supply management.
- Provided information about services and answered client inquiries.
- Ensured reception area remained clean and welcoming at all times.
- Collaborated with team members to improve front desk operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Prepared welcome packages for new hires.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Education
Ontario High School
Ontario, CASkills
- Multi-line phone operation
- Appointment scheduling
- Document management
- Data entry
- Customer service
- Front desk operations
- Office supply management
- Information distribution
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Verbal and written communication
- Security awareness
- Multi-line telephone operation
- Positive and professional
- Data inputting
- Clerical support
- Multi-line telephone systems
- Call redirection
- Greeting and seating clients
- Telephone skills
- Performance improvement
- Mail distribution
- Calm demeanor
- Multi-line phone system operation
Languages
Spanish
Professional
Timeline
Receptionist, caregiver
Brookdale Assisted Living
10.2020 - 03.2025
Ontario High School