Selina Butler
McKinney,TX
Summary
Accomplished professional with a proven track record at Bank of America, adept in customer service and collections, enhancing customer loyalty and reducing receivables through effective communication and empathy. Demonstrates strong work ethic and integrity, excelling in high-stress situations and streamlining processes for improved efficiency. Skilled in negotiation and customer assistance, fostering positive outcomes and operational excellence.
Overview
23
23
years of professional experience
Work History
Cashier
Target
Allen, TX
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Peloton
Plano, TX
07.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Collection Customer Service Representative
Bank of America
Dallas, TX
04.2017 - 07.2021
Collection Customer Service Representative
Regional Management
Plano, TX
08.2019 - 05.2021
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Mitigated potential losses by closely monitoring high-risk accounts and taking appropriate action when necessary, such as recommending litigation or writeoffs.
Collections Agent
Bank of America
Richardson, TX
03.2017 - 05.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Assistant Manager
Walmart
Garland, TX
03.2001 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Gentry High School
Indianola, MS06.1990
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
Target
10.2023 - Current
Customer Service Representative
Peloton
07.2021 - 09.2023
Collection Customer Service Representative
Regional Management
08.2019 - 05.2021
Collection Customer Service Representative
Bank of America
04.2017 - 07.2021
Collections Agent
Bank of America
03.2017 - 05.2021
Assistant Manager
Walmart
03.2001 - 01.2021
Gentry High School