Selina Curiel
Plano,TX
Summary
Dynamic professional with proven success at Kapioltas Law Firm, specializing in client communication and document management. Expertise in staff development and creating collaborative environments led to consistently high customer satisfaction and increased sales growth. Strong organizational skills and focus on employee retention significantly improved team performance.
Overview
13
13
years of professional experience
Work History
Legal Assistant
Kapioltas Law Firm
McKinney, TX
11.2023 - Current
- Organized legal documents in company filing systems and databases.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Responded to client calls and inquiries to deliver applicable information.
- Redacted confidential information from legal documents on case-by-case basis.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Generated reports summarizing case progress for internal use.
Restaurant Manager
ESPO’S
Chandler, AZ
05.2015 - 01.2023
- Adhered to all health department regulations regarding food storage and preparation.
- Created new menu items based on customer feedback and industry trends.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Manager
FOREVER21
Scottsdale, AZ
10.2012 - 12.2021
- Managed and directed staff of 40, achieving an 18% reduction in turnover rate, particularly in management roles.
- Conducted daily training for new hires, clarifying job expectations and company policies.
- Trained managers across all Phoenix region store locations, implementing effective managerial procedures.
- Facilitated staff orientation, covering handbook details, onboarding paperwork, and daily expectations.
- Created and managed employee schedules using Kronos, optimizing staffing requests and availability.
- Fostered strong company culture through collaboration with team members and weekly manager meetings.
- Promoted 80% of staff from part-time roles to management positions through focused development efforts.
- Maintained high customer satisfaction ratings through consistent sales performance and visual merchandising of a 16,000 square foot store.
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2013
Skills
- Staff development and training
- Team management
- Communication skills
- Customer service and sales
- Performance management
- Employee retention
- Client development
- Legal research
- Document management
- Client communication
- Regulatory compliance
- Problem solving
- Conflict resolution
- Law office administration
Languages
Spanish
Native/ Bilingual
Time Abroad
From January 2022 to October 2023, I resided in England while my significant other was stationed abroad with the Air Force. During this period, I gained valuable knowledge of diverse cultures and collaborated with military families, enhancing my skills and preparing me for future career goals.
References
References available upon request.
Timeline
Legal Assistant
Kapioltas Law Firm
11.2023 - Current
Restaurant Manager
ESPO’S
05.2015 - 01.2023
Manager
FOREVER21
10.2012 - 12.2021
High School Diploma -
Corona Del Sol High School