Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selina Discala

Bradenton

Summary

Professional Business Assistant with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and a strong focus on team collaboration. Reliable, approachable, and skilled in communication, fostering positive patient interactions. As well as an adept Medical Assistant with over a decade of experience in a fast-paced Dermatology setting. Known for delivering compassionate patient care and providing vital support to healthcare professionals during procedures. Authorized to work in the US for any employer, dedicated to delivering top-notch service, and committed to contributing to the success of healthcare teams.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Business assistant

Creekwood Dental
05.2019 - Current
  • Managed phone communications, scheduled appointments, discussed treatments, arranged payment plans and resolved billing inquiries.
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Worked on the office aging reports by calling the insurance companies to follow up on outstanding claims.
  • Trained new employees

Medical Assistant

Odonoghue Dermatology
06.2018 - 06.2019
  • Help physicians examine and treat patients by assisting with instruments, injections and suture removal. I clean and sterilize instruments and dispose of contaminated supplies. I escort patients to examination rooms and prepare them for physician exams. Chart on EMA in the rooms. Assist with excisions and Mohs. Obtain prior auths for medications/biologics. Call patients back with test results and explain any further treatments that are needed. I also answer the phones, make appointments and answer questions that patients call in with.

Office manager

Barnett dermatology
10.2017 - 07.2018
  • I helped the doctor open her practice. I assisted in the hiring of new employees and trained the staff on how to use EMA. I saw to the daily activities of the staff and ran staff meetings. I obtained authorizations from patient's insurance companies for in office procedures. I answered phone calls, ordered medical supplies and scheduled appointments in Kareo. I collected co-pays and was also a back up MA, when needed.

Medical Assistant

Center for skin wellness
03.2017 - 10.2017
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. I cleaned and sterilized instruments and disposed of contaminated supplies. I escorted patients to examination rooms and prepared them for physician exams. Trained new staff members to provide top-quality patient care. Charted on EMA in the rooms. Assisted with excisions. Obtained prior auths for medications/biologics. Called patients back with test results and explained any further treatments that were needed. I also answered phones, made appointments and answered questions that patients would call in with.

Test Administrator

Pearson Vue
09.2006 - 03.2017
  • Test Administrator I would check candidates in to the testing area. Fingerprint candidates for different state licenses. And monitor them as they took their test

Medical Assistant

Boca Raton Skin Inst
04.2008 - 02.2017
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Cleaned and sterilized instruments and disposed of contaminated supplies. Escorted patients to examination rooms and prepared them for physician exams. Trained new staff members to provide top-quality patient care. Charted on EMA in the rooms. Assisted with Mohs and excisions. Prior auths for medications. Called patients back with test results and explained any further treatments that were needed. I also worked in the front answering phones, making appointments and answering questions that patients would call in with.

Registrar

Wellington Regional Medical Center
11.2004 - 08.2008
  • I started in the ER, checking patients in. Taking all of their information, collecting co pays, going over paper work and having them sign. I was also the PBX operator, taking and transferring all the calls that came in and out of the hospital. Then I went to the OB floor and I took care of all the expecting mothers pre-registrations. And I would also register them when they came in for deliveries.

Customer Service Representative

Best Buy
07.2000 - 08.2005
  • I started off as a cashier and worked my way up to the customer service desk. I would process returns, online pick-ups and resolve customer issues.

Education

Associate of Arts - Biology

Palm Beach State College
Lake Worth, FL
01.2009

Skills

  • Front Office, Scheduling, Filing, Receptionist, Data Entry, Sales, Billing, Clerical, Customer Service, Inventory, Training Worked with EMA as well as Detrix

Certification

  • Credential MA October 2016 to September 2018 Florida society of dermatology and dermatologic surgery credential MA
  • Driver's License

Timeline

Business assistant

Creekwood Dental
05.2019 - Current

Medical Assistant

Odonoghue Dermatology
06.2018 - 06.2019

Office manager

Barnett dermatology
10.2017 - 07.2018

Medical Assistant

Center for skin wellness
03.2017 - 10.2017

Medical Assistant

Boca Raton Skin Inst
04.2008 - 02.2017

Test Administrator

Pearson Vue
09.2006 - 03.2017

Registrar

Wellington Regional Medical Center
11.2004 - 08.2008

Customer Service Representative

Best Buy
07.2000 - 08.2005

Associate of Arts - Biology

Palm Beach State College

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Selina Discala