Selina Hawkins
South Bend,IN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
Aspen Dental
Remote
09.2022 - Current
- Acknowledge and communicate with patients to fulfill their needs for an appointment
- Provide outstanding customer service by finding answers to patient questions and resolving patient concerns with patience and professionalism
- Utilize the company system to make and fulfill customer appointments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
Food and Beverage ATTENDANT
CHICK- Fil-a at Notre Dame
Notre Dame
01.2023 - 05.2024
- Applied excellent communication skills when interacting with customers and coworkers alike
- Restocked food and beverage items throughout the shift
- Performed opening and closing duties such as setting up workstations and cleaning counters effectively
- Resourcefully solved customer complaints in a professional manner by offering solutions or alternatives
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
- Developed knowledge of food and beverage products and services.
- Maintained a positive attitude towards coworkers and customers at all times.
CUSTOMER SERVICE REPRESENTATIVE
ENTERPRISE LEASING COMPANY
SOUTH BEND
04.2021 - 07.2022
- Acknowledge and communicate with customers to fulfill their car rental reservation needs
- Provide outstanding customer service by finding answers to customer questions and resolving customer concerns with poise, positivity, patience, and professionalism.
MACHINE OPERATOR
JMS ENGINEERED PLASTICS
SOUTH BEND
11.2020 - 03.2021
- Operate machines that make parts for vehicles
- Ensure the parts are made correctly according to specifications
- Prepare and package the parts for shipping.
GROCERY PRICER
MEIJER
05.2020 - 03.2021
- Ensure that all grocery items are priced correctly and coincide with the store's weekly advertisement
- Assist customers with directions around the store, item locations, and answering any questions they may have
- Perform price changes and mark items as clearance as necessary.
BAKERY ATTENDANT
MACRI'S ITALIAN BAKERY
SOUTH BEND
07.2020 - 11.2020
- Acknowledge customers, provide outstanding service, and fulfill bakery orders
- Operate meat slicing machinery to prepare orders and display items for sales
- Maintain store cleanliness and organize stock and displays as needed.
Banquet SERVER
The Morris Inn at Notre Dame
South Bend
05.2019 - 07.2020
- Set up banquet tables in accordance with event specifications
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event
- Set up banquet room linens, service ware, and glassware according to supervisor instructions
- Familiarized guests with the buffet options and refilled food items as needed
- Followed established guidelines for proper table setting etiquette during events.
BARTENDER
Danny Boy Draft works
South Bend
10.2018 - 07.2019
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours.
Education
High School Diploma -
Desert Rose Adult High School
NV07.2021
Skills
- Customer Relations/ Service
- Computer Proficiency (Microsoft office, various programs)
- Clerical Support
- Quality Control
- Production
- Data Entry
- Hardworking
- Highly motivated
- Professional
- Adaptability
- Teamwork
- Resourcefulness
- Results-driven
- Passion for growth
- Efficiency
References
References available upon request
Timeline
Food and Beverage ATTENDANT
CHICK- Fil-a at Notre Dame
01.2023 - 05.2024
CALL CENTER REPRESENTATIVE
Aspen Dental
09.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
ENTERPRISE LEASING COMPANY
04.2021 - 07.2022
MACHINE OPERATOR
JMS ENGINEERED PLASTICS
11.2020 - 03.2021
BAKERY ATTENDANT
MACRI'S ITALIAN BAKERY
07.2020 - 11.2020
GROCERY PRICER
MEIJER
05.2020 - 03.2021
Banquet SERVER
The Morris Inn at Notre Dame
05.2019 - 07.2020
BARTENDER
Danny Boy Draft works
10.2018 - 07.2019
High School Diploma -
Desert Rose Adult High School
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