Selma Kremic
Chicago,IL
Summary
Proven hospitality professional with extensive experience at Sofitel Chicago Magnificent Mile, excelling in guest satisfaction and dining area excellence. Skilled in beverage preparation and seating coordination, I consistently enhance dining experiences, achieving a significant increase in guest commendations. Expert in guest complaint resolution, I blend strong interpersonal abilities with a keen eye for detail to elevate service standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hostess
Sofitel Chicago Magnificent Mile
Chicago , IL
07.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
Mini Bar Attendant
Sofitel Chicago Magnificent Mile
Chicago, IL
06.2024 - Current
- Assisted in stocking and replenishing of all beverages, snacks, and other items in the mini bar.
- Checked inventory levels and placed orders for additional supplies as needed.
- Kept records of all items sold from the mini bar.
- Conducted regular inspections of the mini bar to ensure cleanliness and orderliness.
- Answered guest inquiries regarding beverage options available in the mini bar.
- Cleaned up spills or debris promptly to maintain a safe work environment.
Room Service Server
Sofitel Chicago Magnificent Mile
Chicago, IL
06.2004 - Current
- Greeted guests upon arrival to their room and provided a brief overview of room service options.
- Assisted in the preparation of food items for delivery to guest rooms, ensuring accuracy with orders.
- Managed accurate cash handling procedures when taking payment for orders or processing refunds.
- Provided excellent customer service by answering questions about menu selections, dietary restrictions, and other related topics.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Resolved guest concerns and issues quickly and effectively.
Banquet Server
Sofitel Chicago Magnificent Mile
Chicago, IL
06.2004 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Communicated with chefs regarding any special requests from guests.
Cocktail Server
Sofitel Chicago Magnificent Mile
Chicago, IL
06.2004 - Current
- Greeted guests and provided menus.
- Communicated with customers to take drink orders accurately.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared and served alcoholic beverages in accordance with company standards.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Answered questions regarding drinks specials and menus items.
- Stocked ice, napkins, straws, condiments, on the bar top.
Cashier
Dominick's Finer Foods
Chicago, IL
03.2002 - 06.2004
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
GED -
Amundsen High School
Chicago, IL03-2005
Skills
- Dining room management
- Seating coordination
- Guest complaint resolution
- Dining area maintenance
- Beverage preparation
- Takeout order processing
Certification
Certified Make up artist
Timeline
Hostess
Sofitel Chicago Magnificent Mile
07.2024 - Current
Mini Bar Attendant
Sofitel Chicago Magnificent Mile
06.2024 - Current
Room Service Server
Sofitel Chicago Magnificent Mile
06.2004 - Current
Banquet Server
Sofitel Chicago Magnificent Mile
06.2004 - Current
Cocktail Server
Sofitel Chicago Magnificent Mile
06.2004 - Current
Cashier
Dominick's Finer Foods
03.2002 - 06.2004
Certified Make up artist
GED -
Amundsen High School
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