Semaiya Rivera
Cayce,SC
Summary
With a dynamic blend of experience in security management, customer service, logistics, this professional stands out as a visionary leader. Demonstrating a solid track record of reducing security incidents, boosting customer satisfaction, and streamlining order fulfillment processes, they have consistent exceeded targets, Their expertise in problem-solving, analytical thinking, and innovative strategy development, combined with a commitment of teamwork and customer satisfaction, positions them as an asset ready to drive future successes in challenging environments.
Overview
4
4
years of professional experience
Work History
Cashier
Zaxbys
Cayce, SC
08.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Runner
Westside Beach Bingo
West Columbia, SC
08.2020 - 06.2021
- Efficiently facilitated game operations as a Runner.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Resolved game issues, enhancing overall operational efficiency.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Leveraged strong communication skills to interest with diverse clientele.
Customer Service Representative
Teleperformance USA
Columbia, SC
06.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
Allied Universal Security - Contract Aerotek
Columbia, SC
08.2023 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Bachelor of Science - Criminal Justice
South Carolina State University
Orangeburg, SC12-2024
High School Diploma -
Brookland-Cayce Senior High School
Cayce, SC06-2021
Skills
- Problem-solving
- Conflict Resolution
- Security Management
- Detail-oriented
- Supportive
- Customer Service
- Strong Communication Skills
- Customer Satisfaction
- Teamwork
- Critical Thinking
- Analytical
Timeline
Security Officer
Allied Universal Security - Contract Aerotek
08.2023 - 01.2024
Customer Service Representative
Teleperformance USA
06.2022 - 06.2023
Runner
Westside Beach Bingo
08.2020 - 06.2021
Cashier
Zaxbys
08.2019 - 01.2020
Bachelor of Science - Criminal Justice
South Carolina State University
High School Diploma -
Brookland-Cayce Senior High School