Semajae Crowder
Houston,US
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
McDonald’s
Houston, TX
04.2022 - Current
- Developed and implemented new training initiatives, such as online modules, interactive software, language labs, and online programs, to ensure that employees receive ongoing training in order to achieve long-term success
- Trained and mentored a group of new employees who were hired to fill various positions
- Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement
- Developed new crew to meet restaurant requirements and standard.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Swing Shift Manager
McDonald's
Houston, TX
03.2021 - 04.2022
- Cleaned and inspected food preparation areas to ensure that they were clean and sanitary
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Was responsible for handling products and equipment in accordance with safety and sanitation regulations
- Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Kept up to date on current product locations
- Rewarded and reprimanded coworkers
- Interviewed, hired, and trained staff on bartending practices, customer service standards, and productivity strategies, which resulted in increased customer retention and sales
- Was in charge of an employee development program
- Checked on guests to make sure they were happy with their meals and recommended additional items to boost restaurant sales
- Was in charge of the check stand's cash register, scanner, and scale.
People Department Manager
McDonald's
Humble, TX
11.2018 - 11.2020
- Site evaluations, customer surveys, and team audits were all things I did
- Kept a well-stocked and organized sales floor with the latest merchandise to drive consistent sales revenue
- Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
- Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success
- Provided excellent service and attention when dealing with customers face-to-face or over the phone
- Increased customer satisfaction by coming up with new ways to solve problems
- Increase crew turnover by scheduling, hiring, and developing the crew.
Shift Manager
Smoothie King
Houston, TX
02.2016 - 06.2018
- Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
- Actively sought out opportunities for personal growth and development
- Responded to customer calls in a timely and professional manner
- Ensured that employees were productive and on task in order to meet business and customer needs
- Suggested alternatives when a product was out of stock
- Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations
- Worked closely with team members to schedule breaks and shifts to comply with state regulations.
Education
High School -
Humble High School
Humble, TX01.2018
Skills
- Problem resolution
- Data collection and analysis
- Positive and friendly
- Business operations
- Cash handling and management
- Schedule management
- Team management
- Skilled problem solver
- Motivated team player
- Training and mentoring
- Inventory controls
- Customer service
- Team Leadership
- OTP 2
- Technology
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Food safety and sanitation
- Employee Scheduling
- Operations Oversight
- Business Development
- Human Resources
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Delegating Work
- P&L Management
Certification
- ServSafe
- OTP 1 certification
- OTP 2 certification
- Transition into leadership
- Management ServSafe
- OSHA Certified
- Scheduling
- Inventory/orders
- Operations
Timeline
Assistant General Manager
McDonald’s
04.2022 - Current
Swing Shift Manager
McDonald's
03.2021 - 04.2022
People Department Manager
McDonald's
11.2018 - 11.2020
Shift Manager
Smoothie King
02.2016 - 06.2018
High School -
Humble High School