Summary
Overview
Work History
Education
Skills
SAFE DRIVER AWARD, TEAM LEADER AWARD, SEM FUEL EXPERT AWARD. BRAVO ZULU AWARD.
Timeline
Generic

Semieka Grant

Summary

Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.


Focused on revamping benefits plans and compensation frameworks to align with company cost and quality goals. Proficient in commission plans, benefits programs and worker's compensation. Big-picture thinker with respectful and resilient nature.

Overview

12
12
years of professional experience

Work History

Courier/Benefits Coordinator

FedEx Express
10.2021 - Current
  • AS BENEFITS COORDINATOOR.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Checked employees' benefits enrollment for accuracy and inputted all data into company benefits site.
  • AS A COURIER.
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.

Center Lead Consultant

FedEx Office
02.2016 - 06.2021
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Onboarded and managed new client accounts to boost retention rates.

Logistics Team Member

Target
10.2014 - 05.2015
  • Brainstormed with team to identify strategies for improved efficiency
  • Assisted in the implementation and follow-through of several ideas

Home Health Aide

Elite Care
04.2011 - 10.2014
  • Directed patient care
  • Received Elite care company award for outstanding patient service

Education

Pharmacy Technician Certificate of completion -

Kingsborough Community College
Brooklyn, NY
01.2014

General Equivalency Diploma - undefined

Kingsborough Community College
Brooklyn, NY
01.2009

Skills

  • Software Applications
  • Auditing Dependents
  • Employee Benefits Laws
  • Ledger Updating
  • Team Meetings
  • Clerical Support
  • Marketing Techniques
  • Order Supplies

SAFE DRIVER AWARD, TEAM LEADER AWARD, SEM FUEL EXPERT AWARD. BRAVO ZULU AWARD.

Safe driver Award - Awarded for no incidents or accidents within a rolling year period.

June 2022

June 2023

Team Leader Award - Awarded for showing leadership skills and implementing faster sort times.

June 2022

SEM Fuel Expert Award - Awarded for driving fuel cost for station down by 5% y.o.y.

July 2023

Bravo Zulu - Demonstrating the "Purple Promise" to customers and peers.

March 2022

May 2023

Timeline

Courier/Benefits Coordinator

FedEx Express
10.2021 - Current

Center Lead Consultant

FedEx Office
02.2016 - 06.2021

Logistics Team Member

Target
10.2014 - 05.2015

Home Health Aide

Elite Care
04.2011 - 10.2014

Pharmacy Technician Certificate of completion -

Kingsborough Community College

General Equivalency Diploma - undefined

Kingsborough Community College

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