Semsa Didic
Des Moines,US
Summary
Results-driven Branch Manager with 28 years of comprehensive experience in financial services. Proficient in managing branches, promoting and marketing branch products, and allocating funds. Deeply familiar with banking rules and regulations, I am a friendly professional dedicated to promoting and maximizing sales opportunities. I am currently seeking a new position with exciting challenges where my great skills in customer relationship management and team development will be valued.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Branch Manager
Two Rivers Bank & Trust
10.2021 - 11.2023
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity
- Enhanced company reputation through community involvement, developing partnerships with local organizations, and participating in charitable events
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Branch Manager III AVP
Wells Fargo
10.2011 - 10.2021
- Increased branch profitability through the implementation of cost-saving measures and the optimization of resource allocation
- Implemented Key Performance Coaching aligned with key metrics to drive outcomes in line with desired goals
- Conducted daily inbound and outbound sales calls, addressing issue escalations and ensuring follow-through with both existing and potential customers
- Elevated customer satisfaction rates by streamlining processes and enhancing staff training programs
- Utilized net promoter outcomes to gauge success and identify opportunities for improvement
- Championed community engagement initiatives, contributing to the brand's elevated profile through active participation in charitable endeavors
- Developed and executed strategic growth plans to expand the branch's market share and client base
- Managed daily operations with a focus on maintaining high levels of efficiency, productivity, and customer service.
Service Manager
U.S. Bank
09.2003 - 08.2011
- Improved customer satisfaction by efficiently managing teller transactions and promptly addressing customer inquiries
- Enhanced branch operations through the effective management of daily bank teller activities and strategic prioritization of workflow
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution
- Reduced errors in transactions by providing continuous training and coaching to bank tellers, emphasizing best practices
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in a notable increase in sales.
Education
Bachelors of Science - Accounting and Finance
Technical Career Institutes
Skills
- Decision-Making
- Communication
- Organization Skills
- Performance Management
- Customer Relationship Management (CRM)
- Key Performance Indicators
- Analytical Skills
- Strategic Planning
- Creative Problem Solving
- Expert in Risk Management
Websites
Certification
- Lean Six Sigma White Belt Certification, The Council for Six Sigma Certification (CSSC), grD8SGtDnK
- Lean Six Sigma Yellow Belt, The Council for Six Sigma Certification (CSSC), S5XGEqg19m
- Lean Six Sigma Green Belt Certification - Level II, The Council for Six Sigma Certification (CSSC), UUGqJJ4jz1
- Foundations of Project Management, Google, XJHEGLTHNSLY
Timeline
District Branch Manager
Two Rivers Bank & Trust
10.2021 - 11.2023
Branch Manager III AVP
Wells Fargo
10.2011 - 10.2021
Service Manager
U.S. Bank
09.2003 - 08.2011
Bachelors of Science - Accounting and Finance
Technical Career Institutes
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