Senait Yemanu
Lorton,VA
Summary
Skilled customer service offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Sociable Server experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
yom photo studio
Falls Church , VA
2021.10 - 2022.05
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments and meetings for management team.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
Coordinator
les cliniques
Riyadh, Saudi Arabia
2013.11 - 2021.05
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Cashier
les cliniques
Riyadh, Saudi Arabia
2013.11 - 2021.05
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
Server
Hometown Grill and Bar
Lorton , VA
2023.10 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Bertuccis Restaurant
Springfield , VA
2022.06 - 2023.07
- Provided exceptional service to high volume of daily customers.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Garnished dishes and beverages to serve visually appealing menu items.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
Eritrean International School
Riyadh, Saudi Arabia06.2013
Skills
- Customer Service
- Scheduling appointments
- Medical Transcription
- Insurance Verification
- Payment Collection
- Front Desk Operations
- Patient callbacks
- Appointment Scheduling
- Guest Services
- Positive and professional
- Customer Satisfaction
- Flexible Schedule
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Accomplishments
- Developed relationships with new clients and typically exceeded sales goals.
- Recognized as Employee for outstanding performance and team contributions.
Timeline
Server
Hometown Grill and Bar
2023.10 - Current
Server
Bertuccis Restaurant
2022.06 - 2023.07
Front Desk Receptionist
yom photo studio
2021.10 - 2022.05
Coordinator
les cliniques
2013.11 - 2021.05
Cashier
les cliniques
2013.11 - 2021.05
High School Diploma -
Eritrean International School
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