Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Senesie Fofanah

Senesie Fofanah

Richmond,VA

Summary

Proven track record in enhancing customer experience and security measures, notably with Heal The Children Organization LTD Sierra Leone. Skilled in customer assistance and emergency response, demonstrated through effective communication and problem-solving. Achieved significant improvements in public safety and operational efficiency, showcasing a strong work ethic and integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

Cashier

The Hair Palace LLC
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Security Officer

Heal The Children Organization LTD Sierra Leone.
12.2021 - 05.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Police Officer (Operation Support Division (OSD)

Government of Sierra Leone Police.
10.2019 - 04.2021
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.

Contact Tracer

Future In Our Hands- Sierra Leone
04.2014 - 04.2015
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
  • Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
  • Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
  • Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
  • Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
  • Contributed to public health efforts by participating in ongoing professional development opportunities, staying current on evolving best practices in the field of contact tracing.
  • Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.

Education

Basic Police Recruit Training. - Policing.

S/Leone Peace Keeping And Law Enforcement Academy.
Hastings.
04.2021

No Degree - Information Technology

Central University
Sierra Leone.
08.2015

High School Diploma -

AISS School.
Mile Ninety-One
07.2013

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Order Taking

Product restocking

Order Packaging

Timeline

Cashier

The Hair Palace LLC
05.2024 - Current

Security Officer

Heal The Children Organization LTD Sierra Leone.
12.2021 - 05.2024

Police Officer (Operation Support Division (OSD)

Government of Sierra Leone Police.
10.2019 - 04.2021

Contact Tracer

Future In Our Hands- Sierra Leone
04.2014 - 04.2015

Basic Police Recruit Training. - Policing.

S/Leone Peace Keeping And Law Enforcement Academy.

No Degree - Information Technology

Central University

High School Diploma -

AISS School.

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Senesie Fofanah