Senia Gomez
Orlando
Summary
Dynamic and results-driven licensed insurance agent with a proven track record at Madonna Morel Insurance. Expert in delivering exceptional customer service and tailored insurance solutions, enhancing client satisfaction. Skilled in policy renewals and compliance, adept at negotiating improved coverage terms. Committed to professionalism and ethical standards in all client interactions.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Madonna Morel Insurance
08.2016 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Skills
- Customer service
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Policy writing
- Policy renewals
- Property insurance
- Data entry
- Customer billing
- Policy changes
- Customer account review
- Billing inquiries
- Insurance coverage verification
- Records maintenance
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Insurance Agent
Madonna Morel Insurance
08.2016 - Current
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