SeonGyo Kim
Wenham,MA
Summary
A hospitality-driven professional committed to authenticity, faith-based service, and stewardship across diverse work environments. My experience spans VIP hospitality, military leadership, education, and college campus roles—including barista and customer support work, music event coordination, and outdoor adventure facilitation. Whether preparing coffee with care, resolving tech issues with patience, supporting musicians behind the scenes, or guiding students through personal growth challenges, I approach each task with excellence, humility, and a servant’s heart. Known for my adaptability and calm presence, I create welcoming environments where people feel seen, supported, and valued. I seek to lead by example—reliable, teachable, and rooted in a deeper purpose to serve others well.
Overview
4
4
years of professional experience
Work History
Barista/Server
Bistro
03.2025 - Current
- Prepare and serve a variety of beverages and food items while maintaining high standards of cleanliness and presentation.
- Provide friendly and efficient customer service in a fast-paced environment, ensuring a welcoming atmosphere for students and staff.
- Manage point-of-sale transactions accurately and assist with opening and closing duties.
- Collaborate with team members to maintain smooth workflow and handle busy rush periods with professionalism and composure.
Customer Support Representative
CTS
09.2024 - Current
- Provide technical assistance to students, faculty, and staff through in-person, phone, and email support.
- Troubleshoot hardware and software issues on campus devices, ensuring timely and effective resolutions.
- Assist with setting up and maintaining classroom and event technology, including projectors, sound systems, and conferencing tools.
- Maintain detailed records of support requests and solutions using ticketing systems, contributing to smooth team communication and service tracking.
Event Associate
Adams School of Music and the Arts
02.2024 - Current
- Assist in planning, setting up, and coordinating music events, including rehearsals, performances, and recitals.
- Communicate with performers, faculty, and staff to manage schedules and event logistics effectively.
- Maintain organization of event materials and spaces, ensuring professional presentation and timely transitions between performances.
Adventure Pursuit
LaVida
05.2024 - 08.2024
- Facilitated team-building activities and outdoor challenges, helping participants develop trust, communication, and leadership skills.
- Ensured safety protocols were followed during high ropes, low ropes, and climbing wall activities.
- Guided participants through personal growth experiences by encouraging reflection and resilience in challenging outdoor environments.
- Collaborated with fellow staff to set up and manage daily programming, demonstrating strong teamwork and adaptability.
VIP Lounge Staff
Shinsegae Department Store
07.2023 - 08.2023
- Initially hired to assist with heavy-duty tasks and provide waiter services, demonstrating a strong work ethic and reliability in high-pressure environments
- Quickly adapted to responsibilities, consistently delivering exceptional service and attention to detail
- Earned recognition from both patrons and staff across the establishment for outstanding performance and dedication
- Awarded a bonus salary as a testament to exceptional work ethic and contribution to team success
- Proactively seized opportunities for professional development, including observational learning from the manager
- Gained valuable insights and skills by shadowing managerial practices and studying operational techniques from other successful lounges in the area
Substitute Teacher (Kindergarten to 6th Grade)
Phnom Penh International School
05.2023 - 07.2023
- Provided comprehensive substitute teaching services across various grade levels, from kindergarten to 6th grade, adapting to diverse classroom environments and student needs
- Specialized in teaching phonics and speaking, employing innovative methods to enhance students' language and communication skills
- Conducted physical education classes, promoting the importance of physical health and teamwork among students
- Successfully managed and instructed classes in a range of subjects, with a focus on early language development and physical education
- Received positive feedback from school administration for effective classroom management and engaging teaching methods
- Fostered a positive learning environment, contributing to the improvement of students' academic performance and physical wellbeing
Sergeant/Translator
Army
05.2021 - 11.2022
- Led and managed a specialized mortar team, ensuring operational readiness and tactical proficiency
- Maintained responsibility for the effective deployment and accuracy of 81mm mortar systems
- Demonstrated exemplary leadership and technical skills in high-pressure combat situations
- Achieved distinction as the top shooter in the division, showcasing superior marksmanship and tactical expertise
- Awarded a prestigious prize by the general for outstanding performance in shooting accuracy and combat readiness
- Completed specialized training as a translator, working closely with officers of lieutenant colonel rank and above
- Developed strong bilingual communication skills, effectively facilitating strategic coordination and intelligence sharing
- Gained significant experience in cross-cultural communication and military diplomacy
Education
Bachelor of Arts - Business Management & Economics
Gordon College
Wenham, MA05.2026
Skills
- Customer service
- Adaptability
- Work Ethic
- Records Management
- Teamwork
- Professional Development
- Observational Learning
- Attention to Detail
- Innovative Thinking
- Problem-Solving
- Leadership
Languages
Korean
Professional Working
English
Professional Working
Cambodian
Limited Working
Timeline
Barista/Server
Bistro
03.2025 - Current
Customer Support Representative
CTS
09.2024 - Current
Adventure Pursuit
LaVida
05.2024 - 08.2024
Event Associate
Adams School of Music and the Arts
02.2024 - Current
VIP Lounge Staff
Shinsegae Department Store
07.2023 - 08.2023
Substitute Teacher (Kindergarten to 6th Grade)
Phnom Penh International School
05.2023 - 07.2023
Sergeant/Translator
Army
05.2021 - 11.2022
Bachelor of Arts - Business Management & Economics
Gordon College
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