Septiembre Rendon
Lebanon,OR
Summary
Dynamic retail leader with proven success at PetSmart, excelling in team management and customer relationships. Skilled in fostering a culture of health and safety while driving operational excellence. Recognized for enhancing customer satisfaction and developing talent, ensuring a motivated workforce and seamless store operations.
Overview
10
10
years of professional experience
Work History
Assistant Store Leader
PetSmart
10.2022 - Current
- Acquired, developed and retained talent by leveraging talent development, the COACH model, and recognition through use of the PlayUp program as well as verbal recognition in the moment.
- Lead and influence an uncompromising culture of health and safety for pets and associates
- Responsible for delivering high level standards through strategic planning and problem solving
- Leverage team management to flawlessly execute Inventory Management and Pet Care processes.
- Owned the financial results of store operations (labor/payroll, inventory management, schedules.)
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Maintained a clean, safe, and organized store environment for both employees and customers.
- Worked collaboratively with associates to ensure efficient scheduling and smooth daily operations within the grooming salon.
Customer Engagement Leader
PetSmart
09.2021 - 10.2022
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Owns execution of daily operations in Pet Care/Adoption safety standards through operational excellence, delegation and team management.
- Drives exceptional customer experience
- Retained and inspired talented associates through talent management, development and recognition.
- Accomplished multiple tasks within established timeframes.
- Lead and motivated employees to be productive and engaged in work.
- Developed strong pet product knowledge to provide informed recommendations based on individual customer needs.
Associate Lead With Keys
PetSmart
07.2021 - 09.2021
- Maintain a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Maintain continuity of leadership across store functions when other leaders are not present, building organizational knowledge for future roles.
- Fosters a culture of exceptional customer experience.
- Support other leader roles in the store.
- Maintain and monitor a culture of safety and well-being for all pets and associates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pet Care Associate
PetSmart
03.2017 - 09.2021
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Volunteer
PetSmart Charities
02.2017 - 03.2017
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Assisted in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
- Increased animal socialization by engaging in regular playtime sessions.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
Stocker
JCPenney
06.2015 - 06.2016
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
Education
High School Diploma -
Rogue River HighSchool
Rogue River, OR06.2012
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Team development
- Task delegation
- New hire training
- Recruiting and hiring
- Active listening
- Critical thinking
- Customer service
- Problem resolution
Timeline
Assistant Store Leader
PetSmart
10.2022 - Current
Customer Engagement Leader
PetSmart
09.2021 - 10.2022
Associate Lead With Keys
PetSmart
07.2021 - 09.2021
Pet Care Associate
PetSmart
03.2017 - 09.2021
Volunteer
PetSmart Charities
02.2017 - 03.2017
Stocker
JCPenney
06.2015 - 06.2016
High School Diploma -
Rogue River HighSchool