Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sequoia Copeland

St. Petersburg,FL

Summary

Highly skilled lead hostess with a strong commitment to delivering exceptional guest experiences. A great communicator who effectively interacts with guests, team members, and management to ensure smooth operations. Highly organized and detail-oriented, adept at coordinating reservations, seating arrangements, and special requests to optimize guest satisfaction. Focused on creating a memorable ambiance and providing personalized service to exceed guest expectations. Proven ability to lead and motivate a team, ensuring seamless coordination between front-of-house and back-of-house operations. Dedicated to upholding the highest standards of professionalism and delivering outstanding hospitality.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Head Hostess

Ruth Chris Steakhouse
11.2021 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival and departure.
  • Streamlined seating process for increased efficiency and reduced wait times for guests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Independent Event Planner

Allure Ambience
08.2016 - 09.2022
  • Delivered exceptional customer service, forging strong relationships with clients for future collaboration opportunities.
  • Increased event attendance with strategic marketing plans and targeted outreach efforts.
  • Spearheaded the development of comprehensive proposals for prospective clients detailing services offered, pricing structures, and creative ideas.
  • Diversified clientele base by actively seeking new business opportunities through networking at industry conferences or seminars.
  • Developed innovative event concepts to exceed client expectations and create lasting impressions.
  • Assisted clients in achieving their desired event objectives through thorough research, planning, and execution strategies.

CNA

Easy Living Inc.
08.2013 - 11.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

High School Diploma -

Pinellas Park High School
Largo, FL
2010

Skills

  • Guest service
  • Reservation coordination
  • Exceptional communication
  • Team Player
  • Active Listening and Communication
  • Attention to Detail

Certification

  • CNA - Certified Nurse Assistant
  • CSEP - Certified Special Event Professional

Timeline

Head Hostess

Ruth Chris Steakhouse
11.2021 - Current

Independent Event Planner

Allure Ambience
08.2016 - 09.2022

CNA

Easy Living Inc.
08.2013 - 11.2021

High School Diploma -

Pinellas Park High School

Similar Profiles

CREATE PROFILE
Sequoia Copeland