Summary
Overview
Work History
Education
Skills
References
Timeline
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Sequoia Mckelvey

Cle Elum,WA

Summary

Dynamic and results-driven professional with a strong background in customer service at Suncadia Resort. Proven ability to enhance guest experiences through effective communication and conflict resolution. Skilled in POS system operation and maintaining high standards of cleanliness, ensuring operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Suncadia Resort
Roslyn, WA
05.2025 - Current
  • Greeted guests warmly and checked them into the facility.
  • Managed phone calls, directing inquiries and answering questions.
  • Maintained cleanliness and organization of the front desk area as well as the building for closing.
  • Assisted guests and provided information about amenities.
  • Provided exceptional customer service at all times.

Crew Leader

Dairy Queen
Cle Elum, Washington
09.2023 - 06.2025
  • Led team members in daily operational tasks and ensured efficient workflow.
  • Trained new crew members on safety protocols and equipment use.
  • Maintained cleanliness of workstations, dining areas, and restrooms regularly.
  • Processed customer orders efficiently using POS system.
  • Assisted in inventory management by restocking supplies as needed.

Education

High School Diploma -

Cle Elum - Roslyn High School
Cle Elum
06-2025

Running Start Program -

Central Washington University
Ellensburg, WA
06-2025

Skills

  • Customer service
  • Effective communication
  • Time management
  • Conflict resolution
  • POS system operation
  • Food safety

References

References available upon request.

Timeline

Front Desk Receptionist

Suncadia Resort
05.2025 - Current

Crew Leader

Dairy Queen
09.2023 - 06.2025

High School Diploma -

Cle Elum - Roslyn High School

Running Start Program -

Central Washington University

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