Sequoia Southwell
Bootleggers Bar & Grill
Bonney Lake,WA
6
years of professional experience
Dedicated Customer Service worker with 8 years experience. Motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in finding solutions.
Work History
Bartender/Server
2 Years 3 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Educated in pull tabs operations.
- Following gambling commissions laws/regulations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Crafted and served beverages in high-volume environment, including events, ensuring quality and consistency.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Resolved customer complaints promptly, maintaining positive relationships and repeat business.
Family Nanny
2 Years 2 Months- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Bathed and dressed children, changed diapers and prepared bottles and feeding equipment.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Transported children to and from school, extra-curricular activities and play-dates.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Developed and implemented lesson plans and activities for children of various ages.
Barista
2 Years 7 Months- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted guests with pleasant smile and superior customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Checked temperatures of freezers, refrigerators and heating equipment.
Bartender
1 Year- Crafted signature cocktails, enhancing customer experience through innovative drink presentations.
- Managed bar inventory, ensuring optimal stock levels and reducing waste.
- Trained new bartenders on mixology techniques and customer service standards.
- Developed and implemented seasonal drink menus, driving customer engagement and satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Resolved customer complaints promptly, maintaining a positive atmosphere in the bar area.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Served high customer volumes during special events, nights, and weekends.
Education
High School Diploma
Skills
Customer service and hospitality
Bartending
Dependable and Responsible
Relationship Building & Good customer base
Pull tabs operations
Time Management & Efficiency
Alcohol safety compliance
Problem Solving & Conflict Resolution
POS systems & Cash handling
Stocking Supplies and Retail Products
Bar Setup & Breakdown
Food handlers card
MAST license
Timeline
Bartender/Server
Bootleggers Bar & Grill
03.2024 - CurrentRead More
Family Nanny
Tobiasons.
01.2022 - 03.2024Read More
Bartender
Gino's
01.2021 - 01.2022Read More
Barista
Bigfoot Java
01.2020 - 08.2022Read More
Orting High School
High School Diploma
Read More