Sequoia Velasco

As a hostess at Lucille’s Smokehouse BBQ, I was responsible for creating a welcoming and friendly environment for all guests. I managed reservations, coordinated seating arrangements, and ensured efficient table turnover to maximize the dining experience. My role required strong communication skills, attention to detail, and the ability to handle high-pressure situations with grace. By providing exceptional customer service and addressing guest needs promptly, I contributed to a positive and memorable dining experience, fostering repeat business and customer loyalty.

• Assisted other departments when needed such as bussing tables or delivering food orders.
• Helped service staff handle demand by distributing food and beverages.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Built positive relationships with other front-of-house and kitchen staff.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Managed incoming calls during busy shifts.
• Directed patrons to lounges and waiting areas.