Sera Bullis
Delray Beach,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
YardHouse Darden Restaurants
11.2023 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
Hostess
Tully's Good Times Fairmount
04.2021 - 07.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted managers with quickly resolving service- and food-related issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Team Member
Larry's Ice Cream & Gelatos
03.2023 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Teaching Assistant
World Of Wonder Childcare And Learning Center
10.2020 - 04.2021
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Completed daily reports on attendance and disciplinary performance.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Maintained safety and security by overseeing students in recess environments.
- Studied and implemented latest information on specific subjects and learning strategies.
Crew Member
McDonald's
06.2020 - 12.2020
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Became familiar with products to answer questions and make suggestions.
Education
Master of Arts - Interdisciplinary Studies
Florida Atlantic University
Boca Raton, FL05.2026
Skills
- Food Running
- Guest Engagement
- Server Support
- Reservations Management
- Customer Service
- Complaint Handling
- Dining Area Maintenance
- Phone Etiquette
- Seating Arrangements
- Food Production
- Table Bussing
- Detail Oriented
- Exceptional Communication
Timeline
Hostess
YardHouse Darden Restaurants
11.2023 - Current
Team Member
Larry's Ice Cream & Gelatos
03.2023 - 05.2023
Hostess
Tully's Good Times Fairmount
04.2021 - 07.2023
Teaching Assistant
World Of Wonder Childcare And Learning Center
10.2020 - 04.2021
Crew Member
McDonald's
06.2020 - 12.2020
Master of Arts - Interdisciplinary Studies
Florida Atlantic University