Sera Eramo
Summary
Dynamic and detail-oriented Hostess at Scolas Restaurant, recognized for enhancing guest experiences through exceptional communication and effective multitasking. Proven ability to manage reservations and optimize seating during peak hours, ensuring a seamless dining atmosphere. Committed team player with a calm demeanor and strong problem-solving skills, dedicated to maintaining cleanliness and guest satisfaction.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in any role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Scolas Restaurant
09.2024 - Current
- Welcomed and seated guests, ensuring prompt service and a positive dining experience.
- Managed reservation system to coordinate seating arrangements effectively.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest comfort.
- Communicated wait times clearly to guests, managing expectations efficiently.
- Monitored guest flow during peak hours, optimizing seating for maximum efficiency.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Marketing
Greater Lowell Vocational Technical School
Tyngsboro, MA06-2027
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Exceptional communication
- Cleanliness maintenance
- Payment processing
- Safe food handling
- Service prioritization
- Ordering procedures
- Positive and professional
- Calm demeanor
- Strong interpersonal skills
- Multitasking
- Attention to detail
- Flexible and adaptable
- Team player
- Reliable and trustworthy
- Active listening and communication
- Teamwork and collaboration
- Problem-solving
Certification
OSHA 10 Hour General Industry
Career Safe Communication Time Management Personal Finance
National Retail Federation Customer Service Specialist
Timeline
Hostess
Scolas Restaurant
09.2024 - Current
Marketing
Greater Lowell Vocational Technical School
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