Serai Fessenden
Columbia,SC
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server Assistant
Hall's Chop House
Columbia , SC
2021.09 - Current
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Server
Anthony's Coal Fired Pizza
Reading , PA
2019.12 - 2021.08
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Runner
Jimmy G's Beverly Hills Tavern
Reading , PA
2019.08 - 2019.12
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Education
Business Administration
Reading Area Community College
Reading, PAHigh School Diploma -
Wilson High School
Reading, PA06.2020
Skills
- Customer Service
- Process Monitoring
- Teamwork and Collaboration
- Customer Relations
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Server Improvements
- Menu Memorization
Timeline
Server Assistant
Hall's Chop House
2021.09 - Current
Server
Anthony's Coal Fired Pizza
2019.12 - 2021.08
Food Runner
Jimmy G's Beverly Hills Tavern
2019.08 - 2019.12
Business Administration
Reading Area Community College
High School Diploma -
Wilson High School
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