Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serai Fessenden

Columbia,SC

Summary

Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server Assistant

Hall's Chop House
Columbia, SC
09.2021 - Current
  • Engaged in suggestive selling and other sales techniques.
  • Provided attentive service and proactively assessed guest needs.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.


Server

Anthony's Coal Fired Pizza
Reading, PA
12.2019 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Food Runner

Jimmy G's Beverly Hills Tavern
Reading, PA
08.2019 - 12.2019
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.

Education

Business Administration

Reading Area Community College
Reading, PA

High School Diploma -

Wilson High School
Reading, PA
06.2020

Skills

  • Customer Service
  • Process Monitoring
  • Teamwork and Collaboration
  • Customer Relations
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Server Improvements
  • Menu Memorization

Timeline

Server Assistant

Hall's Chop House
09.2021 - Current

Server

Anthony's Coal Fired Pizza
12.2019 - 08.2021

Food Runner

Jimmy G's Beverly Hills Tavern
08.2019 - 12.2019

Business Administration

Reading Area Community College

High School Diploma -

Wilson High School

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Serai Fessenden