Serana Shaiel Laginestra Rubido
Houston,TX
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
Work History
Server
Casa Do Brasil
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Sales Associate
Fragance Gallery
12.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Clinical Nurse Leader
Eastern Gateway Community College
Steubenville, OH06.2025
Skills
- Communications Protocols
- Daily Specials Memorization
- Special Requests
- Service Prioritization
- Sales Techniques
- Conflict and Complaint Resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Casa Do Brasil
06.2023 - Current
Sales Associate
Fragance Gallery
12.2021 - 05.2023
Associate of Arts - Clinical Nurse Leader
Eastern Gateway Community College
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