Gloria Aguilera
Waco,TX
Summary
Bilingual and people-oriented professional with strong customer service skills, including a welcoming demeanor, and effective communication. Experienced in food service and hospitality, with a proven ability to create positive guest experiences, support team success, and adapt to fast-paced environments. Dedicated to continuous growth and making the workplace both fun and professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Casa Do Brasil
08.2025 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to enhance guest satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Umiya Sushi
02.2025 - 08.2025
- Took and accurately recorded food and drink orders from customers.
- Supported team members during busy shifts to maintain workflow efficiency.
- Assisted in training new servers.
- Implemented feedback from customers to improve service quality and menu offerings.
Hostess
Chama Gaucha Brazilian Steakhouse
03.2023 - 12.2023
- Welcomed guests and managed reservations at a premier Brazilian steakhouse.
- Trained new hostesses on protocols and customer service standards effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported front of house operations to ensure smooth guests experiences
Retail Sales Associate
Walmart
11.2021 - 01.2023
- Resolved customer complaints with patience and professionalism.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Professor's Assistant
Western Texas College
08.2020 - 05.2021
- Organized classroom resources and maintained a tidy learning environment.
- Supported faculty clerical needs by preparing class materials, collecting assignments, and completing other tasks.
- Assisted professors in developing course materials and lesson plans.
Education
Associate of Arts - General Studies
Western Texas College
Snyder, TX05.2021
Skills
- Customer service and guest relations
- Effective communication and teamwork
- Training and mentoring
- Workflow efficiency
- Time management
- Food, wine, and liquor service
- Health and safety compliance
Certification
- TABC Certified
- Food handlers certification
Languages
English Native/ Bilingual
Spanish Native/ Bilingual
Timeline
Server
Casa Do Brasil
08.2025 - Current
Server
Umiya Sushi
02.2025 - 08.2025
Hostess
Chama Gaucha Brazilian Steakhouse
03.2023 - 12.2023
Retail Sales Associate
Walmart
11.2021 - 01.2023
Professor's Assistant
Western Texas College
08.2020 - 05.2021
Associate of Arts - General Studies
Western Texas College
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