Serani Tafune
Anchorage,AK
Summary
Friendly and reliable with passion for providing exceptional customer service and attention to detail. Possesses strong mathematical abilities and familiarity with financial software, ensuring accurate transaction processing and account management. Committed to maintaining positive impact by fostering trustworthy client relationships and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Senior Teller
Credit Union One
Anchorage, AK
12.2022 - Current
- Oversaw daily cash transactions and ensured accuracy in financial operations.
- Mentored junior tellers, enhancing team performance and customer service skills.
- Implemented process improvements to streamline transaction workflows and reduce wait times.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Participated in community outreach initiatives as a representative of the bank, promoting brand visibility and fostering strong local relationships.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Mentored and trained new tellers on bank procedures and customer service standards.
Operations Agent
Pegasus Aviation Services LLC
Anchorage, AK
10.2022 - 12.2022
- Assisted in coordinating flight schedules and logistics to enhance operational efficiency.
- Supported loading and unloading of cargo, ensuring compliance with safety standards.
- Monitored aircraft movements and ground operations to optimize turnaround times.
- Collaborated with team members to resolve operational issues promptly and effectively.
Education
High School Diploma -
Bettye Davis East Anchorage High School
Anchorage, AKSkills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Branch operations
- Team leadership qualities
- Cash handling
- Adaptable to change
- Empathy and patience
- Good judgement
- Teller support
Languages
Samoan
Native or Bilingual
Timeline
Senior Teller
Credit Union One
12.2022 - Current
Operations Agent
Pegasus Aviation Services LLC
10.2022 - 12.2022
High School Diploma -
Bettye Davis East Anchorage High School