Amelia Santiago
New York,NY
Summary
Dynamic Senior Teller with a strong work ethic at Apple Bank, adept at enhancing customer satisfaction through effective issue resolution. Demonstrated critical thinking and collaboration skills while training staff and ensuring compliance with banking regulations. Achieved operational accuracy in managing transactions, fostering a loyal customer base.
Overview
28
28
years of professional experience
Work History
Senior Teller
Apple Bank
08.2016 - 04.2026
- Supervised daily operations ensuring compliance with banking regulations and policies.
- Trained new staff on cash handling procedures and customer service protocols.
- Managed customer transactions efficiently to maintain high levels of operational accuracy.
- Resolved customer inquiries and issues, enhancing satisfaction and loyalty.
Cashier Assistant
Morton Williams Supermarket
New York, NY
03.2013 - 08.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with health standards.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Bookkeeper
Key Food Supermarket
New York, NY
01.1998 - 01.2013
- Managed financial records, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and maintained general ledger entries for all transactions.
- Processed payroll efficiently, improving employee satisfaction and retention rates.
- Oversaw accounts payable and receivable, optimizing cash flow management processes.
Head Teller
NorthEast Community Bank
New York, NY
01.2005 - 07.2010
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored junior tellers, fostering professional development and enhancing team performance.
- Managed cash flow and balanced teller drawers to maintain accuracy in transactions and minimize discrepancies.
- Implemented process improvements that streamlined customer service workflows, reducing wait times significantly.
Education
GED -
Seward Park High School
New York, NY08.1995
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
Timeline
Senior Teller
Apple Bank
08.2016 - 04.2026
Cashier Assistant
Morton Williams Supermarket
03.2013 - 08.2016
Head Teller
NorthEast Community Bank
01.2005 - 07.2010
Bookkeeper
Key Food Supermarket
01.1998 - 01.2013
GED -
Seward Park High School