Seraphine Spidel
El Paso
Summary
Dynamic leader with proven expertise in shift leadership and customer service excellence, honed at Little Caesars Pizza. Skilled in conflict resolution and team motivation, ensuring high levels of customer satisfaction and operational efficiency. Demonstrates a positive attitude and strong communication skills, adept at employee training and maintaining rigorous safety standards.
Overview
4
4
years of professional experience
Work History
Shift Lead
Little Caesars Pizza
06.2022 - 02.2025
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Hostess
Buttersmith
09.2021 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, and greeting guests simultaneously.
- Answered customer questions, and informed of accurate wait times.
Cashier
Little Caesers Pizza
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Computer Science
UTEP
El Paso12-2028
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Shift leadership
- Positive attitude
- Strong verbal and written communication
Timeline
Shift Lead
Little Caesars Pizza
06.2022 - 02.2025
Hostess
Buttersmith
09.2021 - 07.2022
Cashier
Little Caesers Pizza
05.2021 - 09.2021
Bachelor of Science - Computer Science
UTEP
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