Serena Barrett
Homestead,FL
Summary
Resourceful and experienced hospitality professional with 10 years. Wonderful in customer service, sales, and management.
Motivated bartender with engaging personality and flexible approach
Overview
11
11
years of professional experience
Work History
Server/Head Bartender
BJ's Restaurant & Brewhouse
Miami, FL
03.2021 - 08.2024
- I used upselling strategies resulting in a increase in my average check size
- Trained new Team members in liquor techniques and drink ingredients
- High sales daily
- Maintained high standards with open and close procedures
Server
Millers Ale House Bar and Grill
Miami, FL
01.2020 - 11.2023
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- I made and developed relationships with regular guests, resulting in increased repeat business
- Maintained positive relationships with trainees to drive successful learning outcomes.
Lead Server/ Lead Bartender
Outback Steakhouse
Miami, FL
03.2016 - 10.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Trained new bartenders on prepping drinks, techniques, and the POS system
Bartender
Olive Garden
Cutler Bay, FL
03.2013 - 02.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Lead bartender
- Trainer in less than 6 months
- High sales daily
Education
Associate of Science - Billing And Coding
Everest College
Miami, FL01-2015
Associate of Arts - Hospitality
Miami Dade College
Miami, FL05-2012
High School Diploma -
Sunset High School
Kendall, FL03-2007
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Food sales and promotion
- POS operation
- Customer Relationship Management
Timeline
Server/Head Bartender
BJ's Restaurant & Brewhouse
03.2021 - 08.2024
Server
Millers Ale House Bar and Grill
01.2020 - 11.2023
Lead Server/ Lead Bartender
Outback Steakhouse
03.2016 - 10.2020
Bartender
Olive Garden
03.2013 - 02.2016
Associate of Science - Billing And Coding
Everest College
Associate of Arts - Hospitality
Miami Dade College
High School Diploma -
Sunset High School