Serena Carrillo
Tucson,AZ
Summary
Dynamic professional with extensive experience in customer service and order management at Rusty's Family Restaurant & Sports Grille. Proven ability to train staff and build relationships while ensuring exceptional service. Skilled in cash handling and menu knowledge, consistently exceeding customer satisfaction standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Server
Rusty's Family Restaurant & Sports Grille
Tucson, Arizona
03.2024 - Current
- Managed food and beverage orders efficiently for multiple tables.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new servers on restaurant policies and procedures.
- Handled cash transactions accurately at the end of each shift.
- Suggested menu items based on customer preferences and dietary needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Logistics Operations Agent / Customer Service
G.I.T. Global Services
Tucson, AZ
05.2016 - Current
- Fast paced customer service related position monitoring freight shipments to ensure timely deliveries, track and trace shipments with delays, obtain proof of delivery, and assist customers with any questions or concerns.
Audio Technician/Stagehand
Rhino Staging
Tucson, AZ
03.2024 - 10.2024
- Preparing equipment: Setting up soundboards, microphones, speakers, amplifiers, and other equipment
- Installed special effects equipment like fog machines or pyrotechnics when required by productions.
- Set up microphones for live events such as concerts or panel discussions.
- Assembled sets and scenery according to design plans provided by production team.
- Prepared stage for performances by setting up lights, sound equipment, and props.
Beauty Associate / Advisor
Ulta Beauty
Tucson, AZ
10.2021 - 03.2023
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings.
Customer Service / Food Preparation
Brueggers Bagels
Tucson, AZ
03.2016 - 01.2017
- Assisted customers with placing and preparing food orders
- Always exceeded company standards for the highest levels of customer satisfaction.
Education
Some College (No Degree) - Live Sound Production
Berklee College of Music
Boston, Massachusetts, MASkills
- Order management
- Menu knowledge
- Cash handling
- Customer service
- Staff training
- Relationship building
Timeline
Server
Rusty's Family Restaurant & Sports Grille
03.2024 - Current
Audio Technician/Stagehand
Rhino Staging
03.2024 - 10.2024
Beauty Associate / Advisor
Ulta Beauty
10.2021 - 03.2023
Logistics Operations Agent / Customer Service
G.I.T. Global Services
05.2016 - Current
Customer Service / Food Preparation
Brueggers Bagels
03.2016 - 01.2017
Some College (No Degree) - Live Sound Production
Berklee College of Music